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Web Accessibility
Media accessibility: Captions, transcripts, and the deaf experienceMedia accessibility standards define how captions, transcripts, audio descriptions, and player controls make video and audio accessible to deaf and hard-of-hearing audiences and to everyone else who n...
By Ilyssa Russ
Mar 25, 2026
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Web Accessibility
Website accessibility standards: Build a program that sticksEnterprise websites win when web accessibility is a product requirement, not a retrofit. Treat accessibility backed by WCAG as a growth, risk, and UX engine across the stack. That means weaving regula...
By Ilyssa Russ
Mar 23, 2026
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Web Accessibility
Understanding the evolution: WCAG 2.1 vs WCAG 2.2WCAG 2.2 dropped in October 2023 with nine new success criteria. If your first thought was “great, another compliance checklist to ignore until Legal sends an urgent email,” that’s the problem. Here’s...
By Ilyssa Russ
Mar 20, 2026
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Web Accessibility
Web design for the visually impairedYour checkout page might be costing you more customers than you think. Not because of shipping costs or clunky forms to fill out (although those don’t help), but because a meaningful share of potentia...
By Ilyssa Russ
Mar 19, 2026
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Web Accessibility
How to stop creating new accessibility issues: Governance that works in the real worldYou fixed 500 PDFs in the last sprint. This sprint: faculty uploaded 600 new ones, and none of them accessible. Your "remediation program" is just an expensive treadmill running in reverse. If accessi...
By Saphia Lanier
Mar 18, 2026
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Web Accessibility
Accessibility prioritization without chaos: A practical triage model for higher edHigher ed accessibility teams are drowning in backlogs while new inaccessible content piles up faster than they can fix what’s broken. Effective triage isn’t about whoever complains the loudest. It’s ...
By Saphia Lanier
Mar 17, 2026
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Web Accessibility
A digital accessibility program that scales: The operating model higher ed actually needsMost accessibility programs fail because they’re organized like a ticket queue rather than a strategic program. Universities treat accessibility as an endless stream of individual fixes, a PDF here, a...
By Saphia Lanier
Mar 12, 2026
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Web Accessibility
The ROI of digital accessibilityDigital accessibility is a growth lever. It helps you reach more people, remove barriers that block conversions, and protect revenue by reducing legal and operational risks. For many companies, access...
By Ilyssa Russ
Mar 04, 2026
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Web Accessibility
ADA title II procurement and vendor accessibility: Make compliance operational, not optionalIf a public entity provides or makes a website, application, or digital service available through a vendor arrangement, the accessibility obligation still applies to that vendor-delivered experience. ...
By Ilyssa Russ
Feb 27, 2026
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Web Accessibility
Understanding EAA compliance requirements for e-commerce: A technical perspectiveThe European Accessibility Act (EAA) has hundreds of pages of technical requirements your e-commerce site needs to meet. While the marketing team worries about brand messaging, you're staring at thous...
By Elizabeth Irvine
Feb 25, 2026
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Web Accessibility
How to fix broken digital patient journeys in healthcare systemsYour digital front door isn’t just cracked — it’s shattered across a dozen different properties, each one owned by a different team with different priorities and zero shared standards. Patients don’t ...
By Sarah Loosbrock
Feb 11, 2026
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Web Accessibility
Healthcare digital accessibility complianceYour hospital’s website probably violates federal civil rights law right now. Not because your team doesn’t care about accessibility. Not because you skipped the last audit. But because treating digit...
By Ilyssa Russ
Feb 05, 2026